While the customer service was helpful in helping me making my pearl purchase, I really felt that the quality of what I received in relation to what I paid was very low. I picked the ivory overtone and I am not sure if this is added to the natural pearl but the color was not consistent and it looked more peach than ivory. Looking at the pearls closeup and from a distance, you could clearly tell some were lighter than others and it just looked very low quality and “cheap”. For $300+ , this was not what I had expected to receive. In addition, there was a free set of pearl studs that came with purchase. I chatted with a rep before purchase, asking if they would match what I ordered and the rep told me it would. When it arrived, I saw that the pearl earrings were white and did not match the necklace that I bought with the ivory overtone so I couldn’t have even given this as a gift set.
I am sorry but I would never purchase from The Pearl Source again. Again, the customer service was decent and my refund was processed but I will look elsewhere for my daughter’s pearl necklace that I was hoping to give her for graduation.
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